We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Need to get in touch with us? Our contact numbers

Whether you're new to us or already with us and on a debt solution, here are our phone numbers if you'd like to speak with one of our advisors.

If you'd like to know about our call costs, find out how much it costs to call us.

New to us? Gather up-to-date details about your finances, including your income, outgoings and debts.

Use our online debt help tool to get advice now. This session takes around 20 minutes to complete.

Want to speak to us? Use our budget form before calling. Calls take around 40 minutes to complete.

Our contact numbers

About How we can help Phone no.
Debt advice New to us? Get expert debt advice. Don't forget to use our budget form to gather your information before calling. A debt advice call takes around 40 minutes to complete. 0800 138 1111
Mon-Fri 8am-8pm, Sat 8am-4pm
Debt management plan (DMP) or token payment plan (TPP) Help setting up your DMP or TPP. 0300 303 7037
Mon-Fri 8am-6pm
Support and review of your DMP or TPP. 0300 303 5300
Mon-Fri 8am-6pm
Equity release & mortgages Advice and information on equity release and mortgages from our Financial Solutions team. 0808 168 6719
Mon-Fri 9am-5pm
Debt payment programme (DPP) Get help setting up your DPP, advice during your programme, including changes in your income, creditor support and annuals reviews. Scottish clients
0800 652 7491
Mon-Fri 8am-6pm
Sequestration and MAP bankruptcy Get help completing your sequestration or MAP bankruptcy application form, including evidence to support the application, or if your circumstances have changed. Scottish clients
0800 652 7491
Mon-Fri 8am-6pm
Want to settle your debts? You have a lump sum of money to pay towards your debt. 0300 303 2469
Mon-Fri 9am-5pm
No solution in place? Contact us to update your budget and/or debts, for further advice if your circumstances have changed, or for advice on creditors or court papers. 0300 303 5666
Mon-Fri 8am-8pm, Sat 8am-4pm


How will you contact me?

We'll contact you in the ways you ask us to when you've spoken to us. We never use WhatsApp or similar apps to get in touch, so if you see a message claiming to be us - it's not. If you receive anything suspicious, get in touch with us using the details above.

Can I contact you if I live outside the UK?

We can only give advice and offer debt solutions to clients living in the UK in England, Wales, Scotland or Northern Ireland or clients from the UK living abroad on a short-term basis.

If you’re living abroad on a short term basis you must fit all of the following criteria for us to be able to advise you:

  • You’ve lived in the UK in the last 3 years
  • Your debts were incurred in the UK
  • You access your money from a UK bank account and/or you are returning to the UK within the next 12 months

If your situation fits all of these criteria then please call us on 0044 113 297 0126.

Can I contact you if I'm hearing or speech impaired?

If you're hearing or speech impaired you can contact us using the Next Generation Text Service (NGTS). This replaces the older Type Talk service and lets you communicate using your computer, smartphone app or through a telephone relay assistant.

To find out more about how to use the service please visit the NGTS website.

Can I contact you if I'm self-employed?

If you’re self-employed, living in England, Wales or Scotland, and looking for help with your debts, please contact Business Debtline for free, specialised advice.

If you're self-employed and living in Northern Ireland, Advice NI can help you deal with your debts through their telephone based, free and impartial advice service. 

Want to email us?

If you'd prefer not to call us, send us a message now.

Email us now

Need help before you call?

If you need debt help but you’re unsure what to do and worried what we’ll ask, our live chat service offers immediate online support.

Mon-Fri 8am-8pm, Sat 9am-2pm.

Write to us

StepChange Debt Charity

Wade House

Merrion Centre



Make a complaint

We always try to provide the very best possible service. So if you're unhappy in any way we'd like the opportunity to try and put things right.

Visit our complaints page to find out how to get in touch.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019