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What are cookies and why do we use them

Our cookie policy

Cookies are small data files that are sent to your browser. We use these to collect information about your use of the site and to optimise your experience while browsing. 

No personal details are collected from them unless you explicitly provide it to us (e.g. filling in a contact web form, applying for a job, or webchat).

About the cookies we use

Session cookies: These are temporary cookies that are automatically deleted when you close your browser.

Persistent cookies: These cookies stay on your computer for a set period (see table below) or until you manually clear your browsing data.

First and third-party cookies: Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First-party cookies are set by a website you’ve visited - the website displayed in the URL window. Third-party cookies are set by another domain. For example, when you view or share our content on Facebook, they’ll set a cookie.

Cookies that are essential to the service we offer are categorised as ‘Necessary’. You can’t opt out of these. For all other types of cookies, including those placed by third-party services, we need your permission. You can change your settings at any time by visiting this page.

If you choose to withdraw or change your consent, this will stop cookies being placed on your device from that point forward. All cookies can be deleted from your device and you can set your browser not to receive cookies in future. For more information on how to do this, read this guide.

Cookie Consent

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019