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Working towards a society free from problem debt

Vision and strategy

For 25 years, we’ve been helping people in financial difficulty become debt free.  As the debt landscape changes and client needs evolve, we plan to react to the emerging issues that people in financial difficulty face.

Our four-year strategy (2018-22) builds on our current core strengths and reflects the bold aspiration to double the number of people we advise by 2022, including through innovative, earlier ways of helping people so their debt problems never reach crisis point.

Our vision

Our vision is to create a society free from problem debt.  Problem debt is not just an issue for individuals, but goes much further - it damages families and communities and costs in excess of £8 billion a year.

By helping those in debt get back on their feet, and by campaigning for policies that aim to prevent problem debt, we’ll help overcome the difficulties that debt creates for our society in the 21st century. 

Our interventions have helped transform the lives of millions and we’re committed to helping millions more. With the support of our partners and stakeholders, we will continue to be recognised as the most trusted provider of free debt advice and solutions and we will continue to champion all that’s best in free debt advice and debt management.

The value of what we do can never be underestimated.   

Our objectives

As the UK’s largest debt charity, with 1,500 colleagues in offices across the country, we’re at the forefront of providing debt advice and solutions. Our core objectives are to:  

  • provide and create greater awareness of free debt advice and solutions
  • champion the cause of people who are in, or at risk of, problem debt by influencing public and private policymakers  campaigning for change
  • enhance people's financial understanding and capability so that they can better manage their money and debts, and recover from problem debt

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019