We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

This solution is available throughout the UK.


How to review your DMP online

We ask all of our clients to complete a debt management plan (DMP) review. They must review their plan every 12 months or if they’ve had a change of circumstances.

By conducting regular plan reviews, we can make sure a DMP is still the best debt solution for you. We can also look at reducing your DMP payment if you’re finding it difficult to manage alongside your living costs.

signpost iconWe’re pleased to say that some of our phone lines have now re-opened. However, you may experience a delay when you call us.

How can I review my plan? 

You can review your plan online by logging into OnlineDMP. It’s completely free, easy to use and gives you access to all the information you need, day or night. Once logged in, you can also check the progress of your DMP and see your last agreed budget.

How do I access OnlineDMP?

To access OnlineDMP, simply enter your client reference number and password on the OnlineDMP login screen.

You should’ve received a password from us when your plan was activated. If you don’t have this password to hand, you can request a new one by using the 'forgotten your password' option on the login screen. 

What do I need in order to review my plan?

We want to make your plan review as easy as possible. It’s worthwhile getting the following information together beforehand:

  • Information on your income and outgoings
  • Details of any payments you’ve missed, which could include mortgage payments or household bills
  • How long you’ve left to pay on things such as your mortgage, hire purchase loans, benefit overpayments, County Court judgments or charging orders
  • Whether each debt is in your name or joint names
  • Details of any new debts that aren’t currently on your plan
  • Details of any valuable items such as cars, property, savings, premium bonds or jewellery

If you haven’t used our online service before, don’t worry. You’ll find full instructions on screen.

Why do I have to review my plan?

As set out in your plan agreement, you must review your plan at least once a year, and whenever your situation changes. If you don’t, your plan will close, and we don’t want you to have to deal with your debts alone.

If your situation has improved, we can help you to be free of your debts sooner. Or you may be struggling with your current payments, and we can help with that too. There may even be other debt solutions that are now available and more suitable for you.

What happens if I don’t complete a review?

Without a plan review, we’re unable to say whether or not a DMP is still the best option for you. If you don’t complete a plan review now, we’ll eventually have to close your plan. If your plan ends, you may need to deal with your debts alone.

What if I can’t do my review online?

If you can’t review your plan online, call us on 0300 303 5300. One of our advisors will be more than happy to go through your budget and review your plan with you. We’re open Monday to Friday 8am to 6pm.


mum and son on sofa

Fiona, Lancashire

“I feel less stressed, I can manage my finances sensibly, and I'm finally seeing light at the end of the tunnel.”

woman texting on sofa

Julia, Devonshire

“I wished I'd asked for help before. StepChange made me feel so comfortable.”

Want to know more about your DMP? 

There are lots of great articles on our website that can help you get the best out of your DMP. They include: